Refund Policy

Your learning experience and satisfaction are important to us.

JDE Growth Hub generally provides a 7-day refund window for eligible purchases, subject to the conditions below.

7-Day Refund Window

For eligible products and memberships, you may request a refund within 7 calendar days from the date of purchase.

Eligible for Refund

A refund may generally be considered when:

• The request is submitted within 7 calendar days of purchase
• It is your first purchase of that specific product or program
• You provide your purchase details
• You provide a reasonable explanation for your request
• A substantial portion of the digital program has not already been consumed, downloaded or completed

Not Eligible for Refund

Refunds will generally not be available when:

• The request is submitted after the 7-day refund period
• A substantial portion or substantially all of the course content has been accessed or downloaded
• A live workshop, bootcamp or event has already been substantially delivered or completed
• A personalized or one-to-one service has already been delivered
• Access has been terminated because of serious misuse, fraud, intellectual-property violation or violation of our Terms
• A specific product clearly stated different refund conditions before purchase

Fair Use of This Policy

Simply logging into a course or accessing a small amount of introductory material will not automatically make a customer ineligible for a refund.

Our intention is to provide a fair refund opportunity while also protecting digital content and services that have already been substantially consumed or delivered.

How to Request a Refund

Please email: connect@jdegrowthhub.com

Use the subject:

Refund Request – [Program Name]

Please include:

• Full Name
• Registered Email Address
• Mobile Number
• Program or Membership Purchased
• Purchase Date
• Transaction ID, if available
• Reason for Refund

Refund Review

We will normally review complete refund requests within approximately 3–5 business days.

We may contact you if additional information is required.

Approved Refunds

If a refund is approved, it will normally be initiated to the original payment method.

Depending on the payment provider or bank, it may take approximately 7–10 business days after approval for the refund to appear in your account.

Payment Gateway or Banking Charges

Where payment providers, banks or international payment networks impose non-recoverable transaction charges, applicable deductions may be made only where permitted by law and clearly applicable to the transaction.

Program-Specific Conditions

Certain live events, special workshops, personalized consulting services or future offerings may have different refund or cancellation conditions.

Where this applies, those conditions will be clearly communicated before purchase.

Contact

For refund-related assistance: